Hellolink Privacy Policy

Effective Date: December 2023

HELLOLINK respects your privacy and is committed to protecting the personal information you share with us. We collect and process your data in accordance with applicable data protection laws and regulations. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

Personal Information
Name, email address, phone number, billing address, shipping address, and identification details when required for verification.

Account Information
Service plan details, subscription preferences, account identifiers, and login credentials related to your HELLOLINK services.

Payment Information
Transaction details, payment method information, and invoicing records (including Mobile Money, Orange Money, MTN MoMo, or other local payment methods).

Technical Information
Device identifiers, IP addresses, network logs, and service usage data necessary to activate, operate, and support your internet service.

Communication Records
Emails, calls, messages, and support requests exchanged with our customer service teams.

2. How We Use Your Information

We use your information to:

• Process service orders and activate HELLOLINK services
• Provide technical support and customer assistance
• Manage billing, payments, and account operations
• Comply with legal and regulatory obligations
• Improve our services and communicate important updates, notifications, or offers

3. Sharing of Information

HELLOLINK does not sell or rent your personal data.

We may share your information only with:

• Authorised service providers and partners involved in service delivery, logistics, payment processing, and customer support
• Legal or regulatory authorities, when required by law or to protect our legal rights

All third parties are required to handle your data securely and in compliance with applicable laws.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. While we take strong precautions, no system can guarantee absolute security.

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal data
• Request deletion of your information (subject to legal or contractual obligations)
• Object to or restrict certain processing activities
• Request data portability

You may exercise these rights by contacting us using the details provided below.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyse traffic and performance
• Enhance service functionality

You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website or communications may contain links to third-party websites. HELLOLINK is not responsible for the privacy practices or content of those external sites.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or your data rights, please contact:

HELLOLINK
Email: support@hellolinks.net
Phone: +44 7572801395
Website: https://hellolinks.net/

Call us 24/7 — +44 7572801395
Kensington Gardens, London W8 4PX, United Kingdom

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